Question 1

How does Synplex integrate with Shopify?

Accepted Answer

Synplex connects directly to your Shopify store via the Shopify App Store. Once installed, it automatically syncs your products, inventory levels, order history, and supplier data — no manual import needed. Setup typically takes 30–45 minutes for smaller stores and up to 3 hours for larger catalogs.

Question 2

What can Synplex do that Shopify's built-in inventory can't?

Accepted Answer

Shopify tells you what you have. Synplex tells you what to order, how much, and when — using AI-powered demand forecasting that accounts for seasonality, trends, and supplier lead times. You get smart reorder recommendations, real-time inventory health monitoring, automated purchase orders, and early warnings on stockout risk and dead stock.

Question 3

Can I try Synplex before committing?

Accepted Answer

Yes — every plan includes a 30-day free trial with full access to all features. Since Synplex is billed through Shopify, your existing Shopify payment method is used. You won't be charged until your trial ends, and you can cancel at any time.

Question 4

What happens to my data if I cancel?

Accepted Answer

You can export all your data at any time. We retain your data for 10 days after cancellation in case you change your mind, then securely delete it.

Question 5

Can Synplex handle multiple stores or warehouses?

Accepted Answer

Yes. Synplex supports multi-location inventory management within a single store. You can also install Synplex on multiple Shopify stores — each store gets its own dedicated workspace and plan. Store data is kept separate, which keeps inventory tracking clean and accurate across different markets or product lines.

Question 6

How is Synplex priced?

Accepted Answer

Synplex is priced based on your store's annual revenue, starting at $39/month. All plans are billed directly through your Shopify account — no separate invoices needed. Pricing applies per Shopify store.

Question 7

Can I migrate from a spreadsheet or another inventory tool?

Accepted Answer

Yes. For paying customers, our team offers migration support on request — whether you're moving from a spreadsheet or another app like Inventory Planner. Just reach out and we'll help you get set up.

Question 8

Do you offer customer support?

Accepted Answer

Every plan includes email support with a response within 1 business day. You can also book a dedicated support session directly in our calendar — real help from real people when you need it. Enterprise plans include a dedicated account manager.

Solution	Cost	Setup Time	Demand Forecasting
Spreadsheets	Free	Hours per week	Manual calculation
Traditional ERPs	$500+/mo	Months	Requires training
Synplex	$39–249/mo	30 min – 3 hours	Automated AI

Stop Stockouts & Automate Purchase Orders

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